Chapter 30 Bad Customer Service
Chapter 30 Bad Customer Service
Horace's action of taking out twenty thousand dollars warmed Laila's heart, but she was still not
comfortable with spending so much money. She tugged at his shirt and said weakly, "Thank you,
Horace. However, you don't have to spend this huge amount just to get me a cake. Celebrating my
birthday is not that important. It doesn't matter if there's cake or not. You really need this money. Don't
waste it."
"Laila, if I tell you that I'm now rich, would you believe me?" Horace stared into her eyes as he asked
this question. The considerate spark in her eyes made his heart warm. Laila was the only one that had
never looked down on him in high school. She had also given him food whenever he was starving.
Thus, he was beyond grateful for her friendship.
When Laila heard his question, she smiled and replied, "Horace, I know that you have money. But it
was donated for you to sort out part of your mother's medical bills. You shouldn't waste it on me.
Anyway, thank you for offering to help. Even if there's no cake, I think this will be the happiest birthday I
have ever had!"
The urge to reveal his true identity to Laila was so strong at this moment. He already had the words on
his tongue. He didn't like to show off, but he badly wanted to protect his friend. She was so innocent
that he felt she needed his protection.
After contemplating it for a while, Horace decided against it. Laila suffered from a severe inferiority
complex. He was afraid that she would deliberately avoid him if she found out he was rich.
"You silly girl!" Horace just teased her after swallowing all the words he wanted to say to her. He turned
to look at the lovely attendant, Davina, and queried, "Miss. I have already taken out a lot of money. Do
you still think we can't afford your most expensive cake?"
"Humph!" The rude tall attendant snorted with disdain. Her puzzlement had been dispelled after she
heard Laila's statement a while ago. With a tone filled with disgust, she berated Horace, "You are such
a loser. You are not only poor but also a scumbag. Your mother is lying sick in the hospital. Some
people donated money for her medical bills, but you have decided to squander it on girls. What a
ruthless and unfilial son!"
"Stop saying what you know nothing about. This is my money, so I can choose to do whatever I want to
do with it. It's none of your business!" Horace shot her a cold stare. He then looked back at Davina.
It was at this moment that Davina finally gave in. "Sir, this way please. I'll show you the most expensive
cake in the shop," she said in an extremely weak voice. Belonging © NôvelDram/a.Org.
Davina was naturally a timid and submissive young woman. Her rude colleague often oppressed her
and forced her to be rude to some customers. At first, she didn't attend to Horace because she was
influenced by her colleague's words and was afraid of getting bullied.
However, she plucked up the courage to go against her colleague's wishes because of Horace's
domineering aura. She couldn't refuse to attend to him any longer.
"Davina!" The tall attendant angrily called out her name when she saw her walking away. Her eyes
blazed with fury as if Davina had done something unpardonable.
"What?" The angry scream that came from behind stunned Davina. She suddenly halted in her tracks.
She slowly turned around and looked at her colleague in fear. Her body trembled at the sight of the tall
attendant's glare.
"Miss, are you afraid of her? Both of you are attendants here. You have the same power in this shop.
Why are you afraid of her? Please ignore her glare. Just take me to see the cake now. If you do your
job, I will not complain about you. I'll only file a complaint against your colleague for her shoddy
customer service." Horace had seen the conspicuous fear in Davina's eyes and the change in her body
language. He instantly deduced that she was a victim of the tall attendant's bullying.
"You will file a complaint against me?" The tall attendant chuckled when she heard his threat. "Do you
think I would grovel at your feet because of your empty threat? Bah! You can do no more than an ant.
You impoverished loser, go ahead and file the complaint. Let's see if you can get me into any trouble!"
"What? I don't get what's happening. Is it now a norm for attendants to be rude to customers? I just
came here to buy a cake, but you sound like I have offended you before or I'm owing you something."
The insult was getting too much. As a result, Horace couldn't help but wonder if he ever offended her
before.
He had worked as a part-time shop attendant before. His experience made him realize that it wasn't an
easy job. For this reason, he made sure he never made things difficult for any attendant. However, this
attendant was just being plain rude to him. She made him have a change of mind. The most shocking
thing about her was that she had divided customers into different levels based on their financial status.
Horace was naturally someone who loved to mind his own business. But the person involved in this
embarrassing situation was his good friend, Laila. He couldn't turn a blind eye when he could help.
"Your presence here is making me sick. I can't stand poor people. Since you are so poor, why did you
come to this shop? Stop wasting our precious time here. You need to pay for the amount of time you
wasted, you know? That means you owe us!"
"Hey, is something wrong with your eyes, or are you just hell-bent on being mean? Can't you see that I
have dropped more than enough money on the counter?"
"Of course, I can see clearly. Not only that, I can also hear clearly. Your friend here just said this money
was donated for your mother's medical bills. Although you are willing to squander it here, we won't
accept it. We don't want to get into trouble. If the fundraising organization comes here to make a scene,
it would taint our reputation. You two, get out of here with your money. We won't sell any cakes to you
today!"
The tall attendant thought she knew Horace and Laila well just by listening to their conversation. She
had no idea that she was so wrong.
"As I said earlier, stop saying what you know nothing about. This is my money, so I can choose to do
whatever I want to do with it. It's none of your business!"
"Yes, it's none of my business. I can say the same for you. My decision not to sell the cake to you is
none of your business. Everything you want to buy has finished. The other cakes here have been pre-
ordered by some wealthy people. Take your money and leave. You are not welcome here. For every
second you spend here, you are polluting the fresh air of our shop with your poverty. What do you think
would happen if our boss comes in here and smells the poverty in here?"
The tall attendant looked at Horace and Laila like they were pieces of trash.
"You are so arrogant. At least, the money here is mine. Is this shop yours? Who calls the shots here?
You or your boss? Since you don't want to attend to us, I want to speak to your boss now. I need to
know if what you just said is true!" Horace was now a little infuriated. He was fed up with all the insults
from this rude attendant.
Meanwhile, Laila began to regret coming here to check out the cakes in the first place. At the same
time, she was moved as Horace relentlessly defended her. The situation was swiftly getting out of
hand. To avoid more trouble, she tugged at his shirt and pleaded, "Horace, please forget it. Let's go!"
"Ha-ha, it seems your little girlfriend is sensible enough. She knows that things wouldn't turn out well if
you stay here. You'd better listen to her." The tall attendant flashed a triumphant smile when she saw
that Laila wanted to leave.
In a trice, Laila's face turned red when she heard the words, 'little girlfriend'. She held one of her
cheeks and it was a little hot.
However, Horace, who was standing in front of her, didn't notice that she was blushing. He paid no
heed to the tall attendant. With a commanding tone, he ordered Davina, "Miss, please go and call your
boss now!"